Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
We offer free shipping all over Pakistan.
How long will delivery take?
Delivery usually takes 3–5 working days depending on your location.
What exactly happens after ordering?
You will receive an order confirmation email with your receipt. Once shipped, we’ll update you with tracking details.
Where can I view my sales receipt?
Your receipt will be sent directly to your provided email address.
How do I add a gift receipt to an order?
Currently, we do not offer a separate gift receipt option.
How long do I have to return an order?
We have a 7-day easy return policy from the day you receive your product.
Payment Information
How is the recipient reimbursed?
Once we receive the returned product, your amount will be sent to your bank account, EasyPaisa, or JazzCash.
Can I be reimbursed through the original payment method?
Yes, we will refund you through the method you prefer.
Can the country receiving the shipment be different than the country of purchase?
No, we only ship within Pakistan.
How can I return an item?
Send the item to the return address we provide. Once received, we’ll process your refund.
Will I receive the same product that I see in the picture?
Yes, you will receive the exact same product as shown in the listing.
Will you restock items indicated as “out of stock?”
Yes, we restock once our shipment arrives.
Orders and Returns
Delivery charges for orders from the Online Shop?
We offer free delivery on all orders, so you can shop without worrying about extra costs.
How long will delivery take?
Orders are usually delivered within 3–5 business days. We work with reliable couriers to ensure your products reach you on time.
What exactly happens after ordering?
Once your order is placed, you’ll receive a confirmation email. Our team will process, pack, and ship your items promptly, and you’ll receive tracking details for updates.
How long does the delivery take and how much does it cost?
Delivery typically takes 3–5 business days and is completely free.
Which browser is best to use the site?
Our website works smoothly on all modern browsers, but for the best experience, we recommend using Google Chrome, Microsoft Edge, or Mozilla Firefox.
How do I subscribe to the newsletter?
Simply scroll to the bottom of our website, enter your email address in the subscription box, and click “Subscribe” to stay updated on new arrivals and offers.